Knowledge management as a competitive advantage: A strategy for its use in the non-agricultural cooperative ACERCO

Abstract

Currently, non-state management systems face a dynamic environment of sustained change. To address these challenges, they must rely on their greatest asset: their human talent. Knowledge management is therefore a key factor in adding and generating value to the organization. This research was conducted at the ACERCO First-Degree Holding and Management Cooperative and aimed to develop a strategy for managing knowledge within the organization. Given its contribution to the cooperative's quality and competitiveness, this objective was pertinent. The research was exploratory and descriptive. Various scientific methods were used: theoretical, empirical, and mathematical-statistical, as well as research techniques, including surveys, interviews, and documentary analysis. A knowledge management strategy was conceived as systemic, dynamic, flexible, integrated, and creative, which is embodied in a set of actions that could contribute to adequate knowledge management in order to add and generate value to the organization.